Discover our new digital services
Remote support services
Real-time assistance, from a distance!
Be assured that we are with you every step of the way, remotely too.
We can provide real-time assistance for your Galdi filling machine thanks to a number of tried and tested digital services that we have been offering for years.
MACHINE SYSTEM HEALTH
YOUR PRODUCTION DATA UNDER CONTROL, FROM A DISTANCE
Machine System Health (MaSH) is Galdi's advanced monitoring system to keep track of your filler's performance and alerts.
Thanks to our cloud platform, production managers can easily monitor production remotely, from their PC or mobile device.
MaSH provides a comprehensive overview of production data and plays a key role in anticipating problems, as it flags drops in performance and unexpected alerts.
The system paves the way to future predictive maintenance, also enabling us to offer customised maintenance contracts and interventions.
READ MORE ABOUT MASH HERE
REAL-TIME MACHINE MONITORING
In case of malfunctions, with Teleservice we can connect remotely to your filler's PLC.
In real time, Galdi technicians check the alerts on your packaging machine to detect what may be causing the problem.
The know-how and experience of our technicians lead to faster troubleshooting, ensuring a quick resolution time.
The Teleservice service is complementary to our TYE: taken together, they are the most comprehensive real-time remote assistance solution, guaranteed!
REMOTE LIVE VIDEO-ASSISTANCE
AUGMENTED REALITY AT YOUR SERVICE
Through Your Eyes (TYE) is our remote video-assistance service, designed to bridge distances and cut down intervention times.
By sharing the video camera, Galdi technicians can "see through the eyes" of your maintenance staff and guide them remotely through the intervention via text or voice instructions. Thanks to augmented reality, they can also point to specific machine areas, and share files and videos explaining the correct procedures to be followed.
The service can be included in your maintenance contract; alternatively, you can buy single tickets or redeem maintenance vouchers.
REMOTE TRAINING, JUST AS GOOD AS IN PERSON!
Training is paramount to improve troubleshooting and problem solving skills, but also to ensure that the machine maintains top performance levels at all times!
This is why we offer online training solutions for operators and maintenance technicians with the same characteristics of in-presence courses, namely:
- Flexible hours, according to customer's availability
- Contents in line with operators' prior knowledge, in English or French
- Training on specific and/or special topics, such as hygiene procedures
DISCOVER OUR MINI TUTORIALS
WEB-FACTORY ACCEPTANCE TESTS
MONITOR YOUR FILLER'S START-UP REMOTELY
With our Web-Factory Acceptance Test (Web-FAT), you can engage in live FAT activities remotely.
A skilled Galdi technician walks you through the filler's start-up procedure. This service includes:
- Live performance check
- Complete start-up procedure
- Packaging and welding validation, as well as dye penetration test
- Remote training and final report