Galdi RemoteCare: support that is even faster, smarter and better connected

When the packaging line comes to a halt, every minute can affect production. Every line is underpinned by a food supply chain that, every day, makes products available to large-scale retailers and, ultimately, to consumers. This means that every minute saved helps to ensure the smooth running of the entire production process.

Hence, the Galdi assistance service is not limited to responding when a problem arises, but guarantees the smooth operational flow of the packaging line, thus minimising any unexpected circumstances and speeding up the decisions needed to quickly restore line performance.

Bearing this in mind, the Galdi RemoteCare service has been launched, a new, easier and prompt way to interact with Galdi specialists, so that every minute saved increases productivity.

With Galdi RemoteCare, customers do not need to look up a telephone number, go through the history of the problem or provide details about their line every time. Support begins immediately like a simple conversation.

Using WhatsApp, straight from a smartphone, customers can contact the Galdi technical team, share images or videos of the problem and quickly launch an analysis of the situation.

Based on existing information about the line and knowledge of the system, Galdi specialists can immediately obtain the details required to understand the problem and identify the most effective course of action.

This experience is designed to simplify the day-to-day work of operators and minimise barriers to obtaining assistance.

All requests are promptly handled in order to minimise the time taken to find a solution. Identifying the line and having access to historical data regarding actions to take allows Galdi technicians to make a quicker analysis of the situation and provide the customer with tailored support.

In myGaldi the complete history of requests for assistance remains available, offering a clear overview of the actions undertaken and facilitating the monitoring of maintenance work over time.

When an issue can be solved remotely, there is no need to wait for an on-site service visit, resulting in quicker support and reduced impact on production.

If, on the other hand, on-site work is required, the Galdi technician will arrive fully informed of the situation, thereby enabling faster and more effective action.

With a connected packaging line, Galdi can provide the most efficient support.

Thanks to connectivity, line data and in-depth knowledge of our machines, Galdi technicians immediately understand the operational situation, analysing the information available and quickly identifying the cause of the problem.

The customer and Galdi can therefore share a comprehensive overview of the situation based on the same data and focused on the same goal: to maximise production line uptime.

With a connected line, more than 90% of machine downtime is solved remotely, drastically reducing downtime and restoring production to full capacity as quickly as possible.

Data, expertise and experience work in synergy to turn information into faster decisions, more effective actions and increased value for the customer.

The goal is not simply to solve a problem, but to support customers in improving the performance of their line and maximise the value generated throughout its entire life cycle.

Galdi RemoteCare is a new way of providing customer assistance. The service is not only intended to handle critical issues, but also provides ongoing support that improves line performance every day.

By leveraging its people, expertise and technology, Galdi supports its customers in making faster and more informed decisions, thereby helping to ensure the production continuity of a food supply chain serving millions of consumers.

If you need assistance, contact us via WhatsApp at: +39 0422 482305