Galdi RemoteCare: advanced remote support for packaging machines

Since July 2025, Galdi has been making available RemoteCare, the upgraded remote support service, enhanced with new functions.

This step forward in the development of technical support is designed to ensure that customers receive increasingly faster responses and operational continuity.

The new service is part of a major project to develop Customer Support, assisted by the recent renewal of the IIOT infrastructure and by strengthening the team dedicated to support.

The goal is to provide those who have chosen Galdi packaging systems with even more timely and efficient support.

In recent years, the digitisation process has enabled continuous monitoring and enhanced diagnostics for Galdi packaging machines.

Systems development, together with data collection and analysis, has radically improved the ability to provide remote support, reducing the need for on-site maintenance.

With RemoteCare, the expertise of Galdi’s technicians is just a click away, to guarantee:

• Quicker maintenance
• Faster troubleshooting
• Optimised uptime
• Reduced machine downtime
• Lower operating costs

In an increasingly demanding market with tight deadlines, the remote support service provided by Galdi has emerged as a strategic resource available to customers, offering greater reliability, operational continuity and a concrete guarantee for stable production, aimed at optimising times and costs.

Like all solutions from Galdi, RemoteCare has been developed to suit the customer’s needs.

It is not only a new service for remote support but also a set of resources designed to improve and simplify customers’ work, offering a number of advantages:

DEDICATED PORTAL FOR REMOTE ASSISTANCE

A platform designed to record, track and manage all requests for assistance in a simple and organised manner.

Advantages:

• Instant access to information and historical data always available;
• Real-time monitoring of ticket advancement.

DIRECT CONTACT LINE

When a ticket is generated, a Galdi expert immediately handles the request, communicating via the portal or by direct contact.

Advantages:

• Shorter response times;
• Technical remote support in real time;
• Centralised communication, without wasting time on e-mails and unofficial channels.

DATA-DRIVEN TECHNICAL SUPPORT

The experience of Galdi technicians, combined with the analysis of data from the packaging machine, allows fast and accurate diagnostics while providing an opportunity to share know-how and optimise filling machines.

Advantages:

• Faster troubleshooting;
• Preventive measures recommended by technicians to reduce machine downtime and operating costs.

FLEXIBLE SUPPORT PLANS

Tailor-made packages, designed to suit customers’ actual requirements in terms of support.

Advantages:

• Greater control and budget optimisation;
• Continuous or on-demand service.

The support Galdi provides is not only a service, but also integrates continuously developing expertise, solutions and technologies, designed to guarantee the best support for its customers.

In recent years, Galdi has implemented and increased strategic resources in the area of technical support for this purpose:

• Structured team: The Galdi dedicated support team is constantly expanding, new specialists are joining and additional help desks are being added for technical support.

• IIOT infrastructure upgrade: infrastructure development and enhancement has increased the resources available for support, thus revolutionising data collection and management skills while improving the performance of telemetry and teleservice support. Furthermore, it has enabled the integration of artificial intelligence with solutions from Galdi, allowing the introduction of the AI Agent, a new resource dedicated to productivity and the continuous optimisation of performance.

• Digital security: Galdi ensures constant protection of customer systems and data by keeping platforms constantly updated. Security patches are installed remotely, ensuring a high level of protection without requiring on-site maintenance.

With RemoteCare, Galdi demonstrates its commitment to ensuring accurate, prompt and effective assistance at all times for its customers.

This commitment is reflected in sophisticated solutions and constant support throughout the entire life cycle of packaging machines.

Turn support into a competitive advantage with Galdi RemoteCare!

Request further information now and discover how to guarantee efficiency and operational continuity for your packaging machines.